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CSG > Services > Solutions Support > Hardware Support

Hardware Support

CSG provide cost effective hardware support for all of your mission critical document management hardware. We also have strong partnerships with several manufacturers lending to effective support of all of the main scanner models. Our ability to support the foremost technology at the highest service levels is maintained through ongoing training and quality control.

Document scanners are placed under a lot of pressure during working hours by their users, who depend on this essential equipment to function reliably so they can do their jobs as normal. Any disruption to ascanner can have a knock on effect, which can cause more serious problems if left unattended.

Key benefits of Hardware Support:

  • Cost-effective
  • Free up time for your IT department to concentrate on critical IT issues
  • Various SLA's

Customers benefit from cost savings through economies of scale and CSGs standard swap out service, but also from the ability to focus their own IT resources on more critical business related and IT issues such as project work. CSG's Support Services leave customers safe in the knowledge that even if a problem does occur they will be confident that it will swiftly be restored to service.

CSG offers various levels of hardware support depending on customer requirements and type of hardware, and with a nationwide network of engineers and technical staff we are well placed to ensure that we return the piece of equipment back to service, within the agreed time frame.

CSG works to maintain a healthy stock of components and standby equipment, from a wide variety of manufacturers, so that in the event of a problem, a repair or replacement unit can be quickly installed. Regardless of the customer's location, there is a single point of contact for all enquiries and CSG will then allocate local personnel to tackle the issue.

For more information on our software assurances and digital archiving support please call 0845 621 1100, or contact us via the web or by email.

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CSG Limited, Brook House, Lower Leigh, Stoke on Trent, Staffs. ST10 4PY
Telephone: 01889 502473   Email: info@csgdms.com

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CSG are leading specialists in document scanning and document management systems. CSG provide document management consultancy, document management software, training, support, document management scanners, document scanning services, bulk document scanning and electronic document management systems.

Registered in England No. 4904089 - Registered Office: Brook House, Lower Leigh, Stoke-on-Trent, Staffordshire. ST10 4PY
VAT Reg. No. 825 8019 25