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CSG > Services > Solutions Support > Support Contracts

Support Contracts

The most common form of support is provided for under a fixed term support contract. These are offered under 1 year, 3 year or 5 year terms. For each, the same high standards of service remains.

Both your software and hardware can be covered by our support contract, ensuring that should you ever have an issue, a short call to our offices will result in a swift response and resolution, minimising your downtime and maximising the productivity of your solution.

CSG also has rigurous procedures to ensure that, not only is support and maintenance performed in a timely and professional manner, but that the procurement of these contracts themselves (should they not be purchased with us at the time of installation) are made as easy as possible. Simply inform us of the Makes and models of your hardware*, and the version of your software, along with some detail regarding your current setup and we will be able to provide a highly competitive quotation for the support of your solution.

We also ensure that there is only ever one renewal date for the support contract so that there is never any misunderstandings as to the status of support for individual compnents. They will all be supported under one contract.

* Hardware contracts not taken out at the time of solution purchase will usually be preceeded by a chargeable call out to assess the condition of the scanner and perform any maintenance that is required prior to the contract beginning. This initial inspection/maintenance visit is undertaken at the sole discretion of CSG who reserve the right to waiver this requirement.

For more information on our software assurances and digital archiving support please call 01889 502473, or contact us via the web or by email.

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  Support Services

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 Data Conversion
 Data Capture
 Duplication

 
CSG Limited, Brook House, Lower Leigh, Stoke on Trent, Staffs. ST10 4PY
Telephone: 01889 502473   Fax: 01889 502486   Email: info@csgdms.com

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CSG are leading specialists in document scanning and document management systems. CSG provide document management consultancy, document management software, training, support, document management scanners, document scanning services, bulk document scanning and electronic document management systems.

Registered in England No. 4904089 - Registered Office: Brook House, Lower Leigh, Stoke-on-Trent, Staffordshire. ST10 4PY
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